Terms & Policies
Terms & Policies
Effective Date: 1/1/2025
Welcome to Havyn. This page outlines our Terms of Service, Privacy Policy, and Returns Policy. By using our website (www.havynco.com) or purchasing our products, you agree to the terms and policies outlined below.
1. Terms of Service
Use of Our Site
You agree to use our site for lawful purposes only. You may not use our products or services for any illegal or unauthorized purpose.
Product Information & Availability
We strive to provide accurate information, but we do not guarantee that all descriptions or prices are current or error-free. We reserve the right to correct any errors at any time.
Orders & Payments
All purchases are subject to acceptance and product availability. Prices may change without notice. Payments must be made at the time of purchase using accepted methods.
Shipping & Delivery
We currently offer domestic shipping within the U.S. Delivery times are estimates and not guaranteed.
Returns & Refunds
See the Returns & Exchanges Policy below for details.
Intellectual Property
All site content—including product names, images, and text—is the property of Havyn Co. and may not be used without permission.
User Submissions
By submitting reviews, feedback, or other content, you grant us permission to use and share it in connection with our brand.
Limitation of Liability
To the fullest extent permitted by law, Havyn shall not be liable for any indirect or consequential damages. Our total liability for any claim shall not exceed the purchase amount.
Indemnification
You agree to indemnify and hold harmless Havyn Co. from any claims arising from your misuse of our site or violation of these terms.
Governing Law
These Terms are governed by the laws of the State of California.
Contact
hello@havynco.com
2. Privacy Policy
Information We Collect
We collect personal information such as your name, email, shipping address, and payment details when you make a purchase, join our newsletter, or contact us.
How We Use Your Information
We use your information to:
Fulfill orders
Communicate with you
Send promotional emails (if you opt in)
Improve our site and services
Sharing Information
We do not sell your personal information. We may share it with trusted third parties (like payment processors, shipping carriers, and Shopify) solely to operate our business.
Cookies
Our site uses cookies and similar technologies to improve user experience and track performance.
Your Rights (California Residents)
If you’re a California resident, you may request to:
Know what personal data we collect
Opt-out of the sale of your data
Request deletion of your data
Submit requests at: hello@havynco.co
Security
We take reasonable steps to protect your data but cannot guarantee 100% security of any internet transmission.
Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our site indicates acceptance of those changes.
3. Returns & Exchanges Policy
We want you to love your Havyn experience. If something’s not right, we’re here to help.
Returns
We accept returns of unused, unopened items within 14 days of delivery. To start a return, email us at hello@havynco.com with your order number and reason for return.
Exchanges
If your product arrived damaged or defective, we’re happy to replace it. Please contact us within 7 days of delivery.
Refunds
Refunds will be issued to your original payment method once we receive the returned item. Shipping fees are non-refundable.
Final Sale Items
Sample kits, limited edition products, and promotional items may be final sale and not eligible for return.
Shipping for Returns
Customers are responsible for return shipping costs unless the product was defective or incorrect.
4. Affiliate Program Terms
We offer an affiliate program through Social Snowball for individuals who love our brand and want to help spread the word. By signing up to become an affiliate, you agree to the following terms:
Eligibility & Participation
You must be at least 18 years old and have an authentic digital presence to participate. Havyn reserves the right to approve or reject any application at our discretion. The welcome incentive is eligible only for those applicants accepted into the program.
Commissions & Payouts
Affiliates earn a commission on qualifying purchases made through their unique referral link or discount code. Commission rates, payout timelines, and payment methods are set through the Social Snowball platform and are subject to change. We do not offer commissions on self-referrals, fraudulent activity, or returned/canceled orders.
Promotion Guidelines
Affiliates may promote their link through personal social media, blogs, or email lists, but may not engage in spam, paid search ads using the Havyn brand name, or place codes on coupon or deal sites. All promotion must reflect Havyn’s values of transparency, inclusion, and care for sensitive skin.
Brand Representation
Affiliates must not make false health claims or misrepresent the brand. We reserve the right to request removal of any content that misuses or harms the Havyn brand.
Disclosure
In accordance with FTC guidelines, affiliates must clearly disclose their relationship with Havyn in all posts, such as: “I may earn a commission from this link.”
Termination
Havyn may remove any affiliate from the program at any time for violations of these terms. Any earned but unpaid commissions resulting from violations may be forfeited.
Need help?
Email us anytime at hello@havynco.com if you have questions.